Frequently asked questions

Which specialties does NeuroX cover?


NeuroX covers Adult Neurology, Pediatric Neurology, Psychology, Psychiatry, Physical Therapy. More specialties pertinent to Neuro & Psych conditions are being added regularly.




Can I request consultation for my parent?


We make NeuroX services available to patients who cannot care for themselves or are not comfortable using technology by enabling a surrogate to assist with the visit. A surrogate is a contact who is legally authorized to act on behalf of a patient. All that is required to support a loved one on the platform is some basic information:

  • the surrogate's relationship to the patient
  • the surrogate's contact information
  • the patient's name
  • the surrogate's electronic signature to attest that the surrogate is legally authorized to act on the patient's behalf.




Can my family member join me in the consultation?


Yes. NeuroX triage facility allows you to invite your family member to join the consultation. Simply provide the details of your family member and a link will be sent to their e-mail address as well allowing them to join at the consultation time.




How long does it take to get a consultation after scheduling?


You will receive a call from our team within 6 hours of your appointment scheduling. The consultations are usually conducted within 24 hours after the appointment has been scheduled.




How much does a tele-consultation cost?


NeuroX tele-consultations cost $99 for first time consultation, and $69 for follow-up consultations.




How can I pay for NeuroX teleconsultation?


You can pay for teleconsultations at the time of scheduling using credit card through secure link.




Are NeuroX consultations covered by Medicare/Medicaid?


Currently NeuroX consultations are not covered by Medicare or Medicaid. However this may change in the future.




How can I order medicines through NeuroX?


You can order over-the-counter medicines, supplements & equipment directly from NeuroX website. Simply add them to your cart and proceed through our simple check out mechanism. For prescription medications, consultation is required. NeuroX physician will order your medications after the consultation. You can also request refills for consultations conducted through NeuroX.





HEALTHCARE MADE AFFORDABLE & CONVENIENT

Getting quality healthcare is very challenging. Not only is it expensive but it also takes significant time and effort to schedule and get the healthcare services. 

 

Moreover, with Covid-19, it is very difficult to travel and carries significant risk. 

 

NeuroX, an online healthcare platform with services direct to patients, is revolutionising Neurology and Psych Care by offering affordable & convenient care including online consultations as well as the delivery of related healthcare services at home.

 

NeuroX also enables family members or caregivers to get involved in the care of their loved ones even if they live remotely. 

Online Consultation Services

Patients or their caregivers can request and schedule online consultations by specialist physicians and related care providers (psychologists, dieticians etc). 

 

These providers provide both continuation of care as well as second opinion services.   

Diagnostics & Ancillary Services

NeuroX, in collaboration with CURA4U, assists patients in scheduling diagnostic healthcare services (such as labs, radiology or other services such as EEG) at discounted prices, and wherever possible facilitates home-care services.  

Medications & Treatment Services

NeuroX provides access to online pharmacy with medicine & medical equipment ordering and delivery across the region. The system incorporates notifications, refill reminders & is e-prescription enabled for doctors to send orders directly.

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